When do you ship? We usually pack orders within a few working days. When your parcel leaves, you get an email with the tracking number, if the shipping method has one.
How much is shipping? You see the exact cost at checkout, before you pay. It depends on weight, number of records, country and carrier. Here's what to expect:
| Zone | How we ship | Tracking |
| Italy | Poste Italiane or MBE. Free over €130 | Yes, except Posta Prioritaria |
| European Union | Poste Italiane or MBE | Yes, except Posta Prioritaria |
| Rest of the world | Poste Italiane or MBE | Depends on the carrier |
Delivery times depend on the carrier and the country, and once the parcel has left we don't control them. What we control is when it leaves. Posta Prioritaria is cheaper but has no tracking: if you want to follow your parcel, pick a tracked option.
Customs outside the EU. If you're in the UK, Switzerland, the US or any other non-EU country, you may have to pay import duties and VAT on delivery. Your local customs office sets them, so we can't calculate them for you.
My order hasn't shipped yet. There are only two of us, and sometimes we need a few days. If you haven't had a shipping email after [5] working days, write us at stripedmusicshop@gmail.com.
How can I pay? PayPal, Apple Pay, Google Pay and credit cards (Visa, Mastercard and more) through Nexi. We never see or store your card details.
Can I return a record? Yes. You have 14 days from delivery to change your mind, no reason needed. Email us or use the [withdrawal form]. Return shipping is on you; we refund you within 14 days, original shipping included. Records, CDs and tapes must still be sealed: once opened, they can't be returned. Print-on-demand items are made for you and can't be returned.
My record arrived broken or faulty. Send us photos of the parcel and the record within [7] days. We'll replace it or refund you. Faulty items are also covered by the 2-year legal guarantee.
You sent me the wrong thing. Our bad: write us and we'll fix it, shipping included.
Something in my order is out of stock. We'll let you know and refund that item. The rest of your order ships anyway.
Pre-orders. Every pre-order shows its expected shipping date. If your order also has records already in stock, we wait for the pre-order and ship everything together. If the release date slips, we'll tell you, and you can ask for a refund.
Print-on-demand and sizes. Size charts are available for most of the print-on-demand items. These ship from a different warehouse: if you order them with other stuff, they arrive in a separate parcel. For everything else, write us before ordering and we'll measure it for you.
Used records. Every now and then we sell a used record. The listing shows the condition of the vinyl and the sleeve, with real photos. Used items are covered by the legal guarantee too: 2 years, or 1 year if our Terms of Sale say so.
Who's selling. Sbarufatti Luca, sole proprietorship · Via Martiri della Libertà 20 bis, 26842 Caselle Landi (LO), Italy · VAT IT12329060961 · PEC sbarufattiluca@pec.it · stripedmusicshop@gmail.com